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IT Support Analyst

Description

Monarch Investment is seeking a full time IT Support Analyst in Franktown, CO. Our ideal candidate will provide help desk support and maintenance of the computer desktop environment for all US locations in. We are a top 25 property management company that is rapidly growing. Our employees like our down to earth culture, very competitive pay and room for advancement! Tasks include but are not limited to end user support, PC maintenance, upgrades and configurations on computers along with printers, wireless routers, network switches, etc. This will be accomplished both remotely and onsite
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Responsibilities:
Provide help desk support and resolve problems to the end user's satisfaction Monitor and respond quickly and effectively to requests received through IT help desk tickets Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Modify configurations, utilities, software default settings, etc. for all computers (local and remote) Utilize and maintain the help desk Remote Monitoring and Management (RMM) software Assist with documentation of internal IT procedures Assist with installation, test and configure new computers, peripheral equipment and software Assist in maintaining inventory database of all equipment, software and software licenses Escalate Yardi application issues to the IS team Assist with PC setup and deployment for new employees using standard hardware and software Knowledge of Users and Computers in Work groups Perform timely workstation hardware and software upgrades as required

Preferred Requirements:
Associate's Degree, Trade school or relevant experience in Information Systems A+, Network+, MCP Certifications Networking TCP/IP Understanding Microsoft Office 2013, 2016 Excellent Communication Skills Computer Certifications 2+ years of relevant technical experience
Compensation & Benefits:
Very Competitive pay Paid Time Off Holiday Paid Time Off Medical, Dental and Vision Insurance Life and Disability Insurance Equal Opportunity Employer


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