Application Support Specialist


Monarch Investment & Management Group, a top 23 owner of multifamily real estate in the country and a Top 2017 Workplace headquartered in Franktown, Colorado is seeking an IS Application Support Specialist.

We are a private, hands-on, fully integrated multifamily real estate company. Grow your career with a group that treats teams with respect and offers endless growth potential!

Essential Job Duties and Responsibilities:

  • Daily interaction with users to assist with questions and corrections needed within the system
  • Daily interaction as needed with Accounting team to ensure accurate corrections are made
  • Daily interaction with IT/IS team to ensure system performance
  • Assist with instruction on proper processes and procedures within the system
  • Recommendations to Management when additional training is needed with individuals
  • Assist users as needed for reporting and accounting questions within the system
  • Assist with system errors and data anomalies as needed on daily basis to ensure accurate reporting at all levels
  • Assist with set up of users and permissions within the system
  • May learn or assist with the creation of ad-hoc scripts and reports to resolve system issues
  • This position will work closely with the IS Application Administrator to resolve system issues
  • User and vendor setups within the Yardi system
  • Additional assignments and projects as needed

Supervisory Responsibilities:
This position has no supervisory responsibilities.

Knowledge, Skills, and Experience required:

  • Bachelor s degree in accounting, finance, or information systems strongly recommended
  • 1 to 2 years of General Ledger accounting experience
  • 1 to 2 years of experience in Yardi Voyager, Yardi Rent Caf , Yardi CRM
  • 1 to 2 years of IT help desk experience a plus
  • Experience with TeamViewer
  • Strong Customer Service Skills
  • Strong skill in teaching others processes and procedures
  • Demonstrates strong analytical skills, attention to detail & initiative
  • Knowledge in Microsoft SQL Server Stack (DB, SSIS, SSRS, SSAS) and security architecture is a plus
  • Ability to adapt and understand priorities
  • Self-starter and strong organizational skills with the ability to manage multiple tasks
  • Ability to organize & prioritize assistance to others
  • Demonstrated ability to interact successfully with all levels within a company
  • Excellent oral and written communication skills.
  • Demonstrated ability to take initiative, to maintain confidentiality, to meet deadlines, and to work in a team environment.

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