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Application Support Specialist

Monarch Investment & Management Group, a top 23 owner of multifamily real estate in the country and a Top 2017 Workplace headquartered in Franktown, Colorado is seeking an IS Application Support Specialist.
We are a private, hands-on, fully integrated multifamily real estate company. Grow your career with a group that treats teams with respect and offers endless growth potential!
Essential Job Duties and Responsibilities:
Daily interaction with users to assist with questions and corrections needed within the system
Daily interaction as needed with Accounting team to ensure accurate corrections are made
Daily interaction with IT/IS team to ensure system performance
Assist with instruction on proper processes and procedures within the system
Recommendations to Management when additional training is needed with individuals
Assist users as needed for reporting and accounting questions within the system
Assist with system errors and data anomalies as needed on daily basis to ensure accurate reporting at all levels
Assist with set up of users and permissions within the system
May learn or assist with the creation of ad-hoc scripts and reports to resolve system issues
This position will work closely with the IS Application Administrator to resolve system issues
User and vendor setups within the Yardi system
Additional assignments and projects as needed
Supervisory Responsibilities: This position has no supervisory responsibilities.
Knowledge, Skills, and Experience required:
Bachelor's degree in accounting, finance, or information systems strongly recommended
1 to 2 years of General Ledger accounting experience
1 to 2 years of experience in Yardi Voyager, Yardi Rent Caf??, Yardi CRM
1 to 2 years of IT help desk experience a plus
Experience with TeamViewer
Strong Customer Service Skills
Strong skill in teaching others processes and procedures
Demonstrates strong analytical skills, attention to detail & initiative
Knowledge in Microsoft SQL Server Stack (DB, SSIS, SSRS, SSAS) and security architecture is a plus
Ability to adapt and understand priorities
Self-starter and strong organizational skills with the ability to manage multiple tasks
Ability to organize & prioritize assistance to others
Demonstrated ability to interact successfully with all levels within a company
Excellent oral and written communication skills.
Demonstrated ability to take initiative, to maintain confidentiality, to meet deadlines, and to work in a team environment.


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